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Oracle WebCenter is the user engagement platform for social business—connecting people and information.
Updated: 9 hours 18 min ago

Watch "Moments of Engagement" Webcast On-Demand Now

Fri, 2014-04-18 12:00
Oracle Corporation

Digital Business Thought Leadership Webcast Series

Delivering Moments of Engagement
Across the Enterprise

Five Steps for Mobilizing Digital Experiences

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

How Do You Deliver High-Value Moments of Engagement?

The web and mobile have become primary channels for engaging with customers today. To compete effectively, companies need to deliver multiple digital experiences that are contextually relevant to customers and valuable for the business—across various channels and on a global scale. But doing so is a great challenge without the right strategies and architectures in place.

As the kickoff of the new Digital Business Thought Leadership Series, noted industry analyst Geoffrey Bock investigated what some of Oracle’s customers are already doing, and how they are rapidly mobilizing the capabilities of their enterprise ecosystems.

Join us for a conversation about building your digital roadmap for the engaging enterprise. In this webcast you’ll have an opportunity to learn:

  • How leading organizations are extending and mobilizing digital experiences for their customers, partners, and employees
  • The key best practices for powering the high-value moments of engagement that deliver business value
  • Business opportunities and challenges that exist for enterprise wide mobility to fuel multichannel experiences

Now Available to Watch On-Demand!

Watch Now

Now Available On-Demand!






Presented by:

Geoffrey Bock

Geoffrey Bock

Principal, Bock & Company


Michael Snow

Michael Snow

Senior Product Marketing Director, Oracle WebCenter




Hardware and Software Copyright © 2014, Oracle and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices and Terms of Use | Privacy Statement

Choice Hotels Reduces Time to Market with Oracle WebCenter

Wed, 2014-04-16 07:00
Choice Hotels is a global hotel franchise with 6000+ franchisees. Choice is in the process of completely re-building their distribution platform for the next generation.  They currently process and distribute over $6B worth of reservation activity to the franchisees of Choice Hotels. To continue to grow and support the strategic business initiatives of the company they needed to address the primary vehicle for delivering business to their customers.  Their current platform was an amalgam of 25 years of development on disparate systems that offered limited inter-operability and scalability.  A strategic decision was made to adopt the Oracle technology stack to build out this new platform.



 They introduced more self-service opportunities to their business to create greater empowerment and flexibility, thus reducing the dependency on IT to introduce new features to their production systems. They are using WebCenter Sites as their Web Experience Management platform deployed for their International Websites. Standardizing on WebCenter Sites has allowed them to consolidate four different Content Management System platforms and created a Content Center of Excellence making it easier for any of their business users to take advantage of the WYSIWYG interface.

Perhaps the biggest win at the enterprise level is standardizing on the Oracle platform. They have seen tremendous benefits by being standardized on a focused set of tools and applications.  Their development, testing, administration, and database engineers now have greater flexibility and mobility throughout their enterprise.  Since they all have the same relative skill set, they can flex on certain projects in order to get them to market quicker.  No more Sys Admins having to learn the ins and outs of a particular system and its idiosyncrasies because everything is now a standard Oracle deployment.

 Delivering Moments of Engagement Across the Enterprise To learn more about delivering the best digital experience today - join us for the Oracle WebCenter Digital Business Thought Leadership Series

This week:

Delivering Moments of Engagement Across the Enterprise
Five Steps for Mobilizing Digital Experiences

Geoffrey Bock, Principal, Bock & Company
Michael Snow, Product Marketing Director, Oracle WebCenter



Delivering the Moments of Engagement Across the Enterprise

Tue, 2014-04-15 07:00
12.00

 Delivering Moments of Engagement Across the Enterprise

A Five Step Roadmap for Mobilizing a Digital business

Geoffrey Bock, Principal, Bock & Company
Michael Snow, Principal Product Marketing Director, Oracle WebCenter

Over the past few years, we have been fascinated by the impact of mobility on business. As employees, partners, and customers, we now carry powerful devices in our pockets and handbags. Our smartphones and tablets are always with us, always on, and always collecting information. We are no longer tethered to fixed work places; we can frequently find essential information with just a few taps and swipes. More and more, this content is keyed to our current context. Moreover, we often are immersed in an array of sensors that track our actions, personalize the results, and assist us in innumerable ways. Our business and social worlds are in transition. This is not the enterprise computing environment of the 1990’s or even the last decade.

Yet while tracking trends with the mobile industry, we have encountered a repeated refrain from many technology and business leaders. Sure, mobile apps are neat, they say. But how do you justify the investments required? What are the business benefits of enterprise mobility? When should companies harness the incredible opportunities of the mobile revolution?

To answer these questions, we think that it is important to recognize the steps along the mobile journey. Certainly companies have been investing in their enterprise infrastructure for many years. In fact, enterprise-wide mobility is just the latest stage in the development of digital business initiatives.

What is at stake is not simply introducing nifty mobile apps as access points to existing enterprise applications. The challenge is weaving innovative digital technologies (including mobile) into the fabric (and daily operations) of an organization. Companies become digital businesses by adapting and transforming essential enterprise activities. As they mobilize key business experiences, they drive digital capabilities deeply into their application infrastructure.

Please join us for a conversation about how Oracle customers are making this mobile journey, our five-step roadmap for delivering the moments of engagement across the enterprise.

Editors note: This webcast is now available On-Demand


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Isn’t all Information Digital Already? Well…Not Quite.

Wed, 2014-04-09 08:04

Author: Ryan Sullivan, Sr. Solution Specialist with Aurionpro Sena

In today’s create-and-share mindset, the production of digital content is nothing short of second nature for most of us. Snapping a photo and sharing it through Instagram. Sending a personal update through Twitter. Publishing a restaurant review on Yelp. On the flip side, a large portion of the business world doesn’t work that way yet. “Old school” processes and industry regulations often dictate that much of our business information still needs to exist (at last for part of its lifecycle) in a non-digital format. Material safety data sheets are often printed and placed on manufacturing floors. Invoices are still faxed to clients. Purchase receipts are commonly attached to paper-based expense reports.

Over the last decade, many enterprises have been trying to handle the management and processing of these non-digital pieces of content more effectively. Many have done a great job doing so, but surprisingly, many are not even close yet. So how would a company approach such a challenge? The first phase of this type of initiative focuses on planning out the process for digitizing non-digital content. For many of the world’s largest corporations, these projects start with Oracle’s WebCenter Enterprise Capture 11g.

After implementing WebCenter Enterprise Capture dozens of times, we find ourselves explaining the tool’s most basic components time and time again. Here’s how we typically break it down:

Oracle’s WebCenter Enterprise Capture is a single, thin-client entity with a separation between the admin “console” and the user “client”. The “console” provides access to all of the security, metadata, classification, capture, processing, and commit configurations while the “client” handles the actual scanning and indexing.

Configuring Capture is quite straightforward, once you understand the constructs. Workspaces are the components used to define commit configurations, metadata, security, users, etc. Multiple workspaces can be defined, and each can be cloned and migrated through dev/test/production environments, which help greatly during the implementation process. Within workspaces live different categories of “processors”. The “import processor” usually starts the process by completing an import from email, folders, and list files. Next, the “document conversion processor” exposes the Outside In Technology (OIT), which actually performs the digital transformation, followed by the “recognition processor”, which provides automated bar code recognition, document separation, and indexing for image documents in a Capture workspace. Finally, the “commit processor” completes the processing and converts the output into TIFF, PDF Image-only, or Searchable PDF formats.

Many of the processing configurations have a “post-processing” option available for configuration of the next processor, and three levels of customization are provided to enable the development of feature extensions. These customizations are written in JavaScript and can be implemented in the “client”, the “import processor”, and the “recognition processor”.

With a little bit of training, and some guidance from Imaging experts, the first step of transforming manual-intensive paper-based activities to efficient and automated processes can be easily accomplished with Oracle WebCenter Enterprise Capture. For more information on WebCenter Enterprise Capture, or any aspect of a WebCenter project, feel free to contact ryan.sullivan@aurionpro.com.

About the Author: Ryan Sullivan is a Sr. Solution Specialist with Aurionpro Sena, and an expert across the Oracle WebCenter suite of products. Ryan has focused his entire career on architecting, developing, customizing, and supporting content-centric applications, during which time he has led more than a dozen WebCenter implementations. You can follow Ryan on Sena's WebCenter blog at http://senasystems.blogspot.com and can find him presenting session #261 on the topic of Oracle WebCenter Capture at the upcoming COLLABORATE14 event in Las Vegas on Fri, April 11th at 11am.

How Do You Deliver High-Value Moments of Engagement?

Tue, 2014-04-08 16:10
Webcast: Delivering Moments of Engagement Across the Enterprise a{text-decoration:none} img{border:0} Oracle Corporation  Delivering Moments of Engagement Across the Enterprise

How Do You Deliver High-Value Moments of Engagement?

The web and mobile have become primary channels for engaging with customers today. To compete effectively, companies need to deliver multiple digital experiences that are contextually relevant to customers and valuable for the business—across various channels and on a global scale. But doing so is a great challenge without the right strategies and architectures in place.

As the kickoff of the new Digital Business Thought Leadership Series, noted industry analyst Geoffrey Bock investigated what some of Oracle’s customers are already doing, and how they are rapidly mobilizing the capabilities of their enterprise ecosystems.

Join us for a conversation about building your digital roadmap for the engaging enterprise. In this webcast you’ll have an opportunity to learn:

  • How leading organizations are extending and mobilizing digital experiences for their customers, partners, and employees
  • The key best practices for powering the high-value moments of engagement that deliver business value
  • Business opportunities and challenges that exist for enterprise wide mobility to fuel multichannel experiences

Register now to attend the webcast.

Register Now

Attend the webcast.

Thurs, April 17, 2014
10 a.m. PT / 1 p.m. ET




Presented by:

Geoffrey Bock

Geoffrey Bock

Principal, Bock & Company


Michael Snow

Michael Snow

Senior Product Marketing Director, Oracle WebCenter




Agenda xx:xx a.m Registration xx:xx a.m Keynote: Transform the Enterprise: Simplify. Differentiate. Innovate.. x:xx a.m. Session 1: A Day in the Life of Information xx:xx a.m Session 2: Integration for the Enterprise and the Cloud xx:xx a.m Session 3: Building the Right Foundation with Next-Generation Data Integration xx:xx a.m Session 4: Enterprise Mobility: All About the Platform xx:xx a.m Session 5: Securing the New Digital Experience xx:xx a.m Session 6: The Innovator’s Application Platform: Are You Keeping Up? xx:xx a.m Session 7: Cultivate IT Innovation with Oracle Exalogic and Oracle Exadata xx:xx a.m Closing Remarks and Adjourn --> Hardware and Software Copyright © 2014, Oracle and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices and Terms of Use | Privacy Statement

Panduit - Leading the Way for Exceptional Digital Experiences

Thu, 2014-04-03 13:15

 When we notice great work being done by our Oracle WebCenter customers, we want to strut our stuff like a Peacock and show them off to the world. Last year, we received a nomination for the Oracle Excellence Awards in Fusion Middleware Innovation for our customer, Panduit. The competition was fierce last year for only 2 Award spots and although they ultimately did not win one of the awards, they certainly deserve recognition for their solution.

Panduit is a world-class developer and provider of leading-edge Data centers, Connected buildings and Industrial automation solutions that help customers optimize the physical infrastructure and mitigate risk through simplification, increased agility and operational efficiency. Independent leader since 1955 with a Global presence and local focus - 112 countries of operations, 4,000+ employees

Like many companies, their previous website and portals no longer met modern user expectations:

• They Needed to Foster, Support, Engage and Enable their Growing Global Partner Ecosystem with Self-Service Applications and Content • They had 300 System Integrators,  1451 Distributor Partners,  5026 Distribution Locations and 1900 Contractors/Installers to communicate with in a consistent regular manner.
• They needed to Modernize, globalize and re-brand the Panduit.com website and Partner Portals to Prevent loss of business due to partner drop-offs • They needed to Create an integrated High Availability solution for all customers and partners, with a single address (www.panduit.com) with Mobile and Social Media Channels • They needed to Develop a catalog of self-service functions that can be assigned based on differentiated role-based services by partner & customer segments and/or tiers

Its always better to hear it directly from the happy customer.

The Solution for Panduit was Oracle WebCenter Digital Experience Platform and Oracle Fusion Middleware AppAdvantage including the following:

  • Oracle WebCenter (Sites, Portal, and Content), Oracle SOA, Oracle BPM, OPSS, Weblogic Suite, and ADF
  • Single Platform – Supports portal, website, database based services, application-to-application service integration, EDI, etc.
  • Integration – Adapters were available out-of-the box to integrate with Panduit’s Oracle E-Business Suite with protected support for future releases
  • Reusability – Component and visual template reuse between applications
  • Social Community – Out-of-the-box social media and collaboration
  • Analytics –  Built in analytical capabilities
  • Mobility – Can be extended to mobile devices

Their new integrated website and self-service partner portal was completed in 12 months, starting from ground zero to launch.

Now they are able to:

  • Support a growing global partner ecosystem with secure, multilingual online experience
  • Provide integrated role-based experiences for all customers and partners within a single address (www.panduit.com).
  • Improve number and quality of sales leads through increased web and mobile customer interactions and registrations
  • Experience the benefits with activity up 57% from previous year with portal site @ 42,632 self-serve transactions per month


 Delivering Moments of Engagement Across the Enterprise


PuppyCoin - New currency

Tue, 2014-04-01 03:15

I'm firmly convinced today that as far as content goes - Puppies have become the newest currency. Here at Oracle - we received a notice today about a new feature on our benefits plan that rivals other company benefit plans. We just started this year with an option for TeleMedicine, which is great, but NONE of my friends have this PuppyBenefit where they work. So... maybe you should consider working for Oracle - great products, great people,  awesome benefits and PUPPIES!



Introducing PuppyConnect


American Well is delighted to announce a brand new service:PuppyConnect. Although only in beta, PuppyConnect enables you to visit with a puppy 24/7/365 through secure video chat.

Connecting with a puppy is just as easy as speaking with a doctor or nutritionist on American Well. The only difference is that with PuppyConnect, your visit is with an adorable puppy rather than a clinician. You simply choose the puppy you would like to see, click connect, and the puppy will appear within moments – groomed and ready to go.

For more information on the PuppyConnect feature or to register for our beta experience, please visit www.americanwell.com/puppy



www.AmWell.com

Here is their promotional video on the new service below. Check out the links above - you can even select your puppy! I'm already signed up!

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Innovation Springs to Life Again - Award Nominations Now Open

Mon, 2014-03-31 07:00

12.00

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2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation

Oracle is pleased to announce the call for nominations for the 2014 Oracle Excellence Awards: Oracle Fusion Middleware Innovation.  The Oracle Excellence Awards for Oracle Fusion Middleware Innovation honor organizations using Oracle Fusion Middleware to deliver unique business value.  This year, the awards will recognize customers across nine distinct categories:

Customers may submit separate nominations forms for multiple categories; The 2014 Fusion Middleware categories are as follows; subject to change:

If you consider yourself a pioneer using these solutions in innovative ways to achieve significant business value, submit your nomination for the 2014 Oracle Excellence Awards for Oracle Fusion Middleware Innovation by Friday, June 20th, 2014, for a chance to win a FREE registration to Oracle OpenWorld 2014 (September 28-October 2) in San Francisco, California.   Top customers will be showcased at Oracle Open World 2014, get a chance to mingle with Oracle executives, network with their peers and be featured in Oracle Publications.

NOTE: All nominations are also considered for Oracle OpenWorld Session presentations and speakers. Speakers chosen receive FREE registration to Oracle OpenWorld. 

For additional details, See: Call for Nominations: Oracle Fusion Middleware Innovation

Last year’s winners can be seen here: 2013 FMW Innovation Winners

Find Intelligence in your Dark Data to Illuminate Business Process Opportunities

Fri, 2014-03-28 07:49


In conjunction with the folks at AIIM, we are developing a new webinar to help everyone better understand the opportunities that can be realized when information is made more accessible within the appropriate business, user and security contexts.

Transactional content comes in many forms, from many places: externally, invoices and loan applications processed from customers; internally, expense reports and purchase orders to process. These are but a few of the many forms of transactional content. Each with specific data you collect for a specific purpose. Each that could be tied to and trigger a backend process. Yet, this information once used for its initial purpose is often overlooked for additional use. Referred to as "dark data", the result is a lost value in the information you have captured.

Bringing this "dark data" to light to connect transactional and textual data improves business intelligence. The result is used to create a more agile organization in decision-making, case management, and operational processes. It helps develop meaningful insight into the available and relevant information. Uniting infrastructures and interfaces that enrich the digital experience, customers and employees gain a clearer, and more complete understanding of the information they are dealing with. In this webinar, join AIIM’s Bob Larrivee as he discusses connecting transactional and textual data so that it can:

  • deliver a more complete view of relevant content
  • maximize the value of your information
  • and bring business intelligence to a new dimension.

The webinar is Wednesday April 23rd, 2014 at 2pm ET, 11am PT, 7pm GMT.  Click this link and register today.  

We think you will find it insightful and helpful as you look to improve the visibility of the right information across various areas of your business.  See you there!

See you at AIIM 2014!

Wed, 2014-03-26 13:48

Everyone,

I hope you have the opportunity to attend the AIIM Conference this year and that we have the opportunity to meet you there. This years event is in Orlando, Florida and promises to be a fast and informative three days of sessions.  

In particular, if you are there, I hope you will join us for a session on Wednesday at Noon entitled "Information into Action - Moving Beyond Information Governance". I'll be speaking about the importance of extracting value from the information you probably already have locked away somewhere in your organization and suggestions on how to make the changes necessary to do so. Every session is about 30 minutes in length so it will be fast and hopefully informative!

Oracle is a platinum level sponsor of this year's event and we will be exhibiting in the solution showcase as well.  Be sure to stop by and speak with us about your business challenges related to information management, process improvement opportunities or even just to stop by and talk about restaurant options for dinner.  We will be there!

We hope to see you there. 

Why Doctors Still Use Pen and Paper

Mon, 2014-03-24 07:03

Earlier this month in the Atlantic magazine, an interview with David Blumenthal was published where he discussed the challenges in getting the American healthcare system modernized.  The article sparked some debate amongst the medical community and provoked some interesting questions for all of us in the information management arena.

Think about your work environment and attempts to modernize processes there.  Sometimes these upgrades go well and the benefits are so obvious that everyone jumps on board and embraces the updated system without looking back.  But in other cases, the new technology or solution is not so readily adopted, whether it be due to economical issues, complexity or a lack of understanding about the benefits.
the healthcare issue in America is a classic example of a technological solution that faces significant business and cultural hurdles. One of the doctors that replied stated, "There is a very American tendency to look for technological fixes for significant problems.  In general, technological fixes only work in the context of appropriate institutional structures."
What institutional structures exist in your environment that keep your business from modernizing?  The next time you visit the doctor and he or she pulls out a clipboard and starts filling out a paper form about your health, consider what your company does that is analogous to this behavior.  Does it make sense to modernize and go digital? If you did, would this change in approach be readily adopted?

In healthcare solutions, as with almost every other technical solution out there, it all comes down to the "Digital Experience" provided to the users.  If they can see the benefits in an obvious fashion and the software is pleasing to use from any device, they will come running. We hope the next technological advancement in your organization is a great success!

Portal Technologies for Self-Service

Fri, 2014-03-21 08:10

What makes self-service Websites so complex to build?  Compelling self-service sites surface multiple backend applications and deliver them as a composite/aggregated view to present it as a unified experience to the user, which makes the Website dependent on not only the availability, but also the connections to those backend applications.  Connection in this context refers to the self-service Websites’ ability to both interact with the backend application, as well as securing (authenticate and authorize) those interactions for a given users session.  

Technology and Tools for Building Self-Service Websites
The surest way to mitigate the overall project complexity and risk is to first understand the entire scope of the project – not only the capabilities of the site, but also any dependencies that those capabilities may have.  For example, if you have a requirement to allow a customer to view and update their account information, then you will not only need to build the visual component which will be seen by the user, but you also need to identify where the customers data resides (e.g. Customer Relationship Management application, Mainframe, etc.) and how that data can be integrated.  

Security and Identity Management play a big part in delivering information. They do so by delivering information that is relevant, creating a secure connection to backend applications that are being surfaced within the self-service site.  At a minimum, directory services (LDAP) and access management (Single Sign On and Federation Management) integration are required, but more sophisticated access control policies are becoming commonplace and require integration of specialized tools for security auditing, compliance, role management, and policy administration.  

Application Integration is critical to exposing useful transactional functionality into the experience.  The challenge here is that a typical self-service application will require data from multiple application sources, which means the organization will need to determine which application sources are accessible from existing Application Programming Interfaces (API), and which will require integration layers/adapters.  Additionally, self-service Websites will often increase the demands on backend applications because it extends application functions directly to a large user base, which was previously only available to a small number of key individuals (e.g. internal support group, human resources, accounts receivable, etc.)  Organizations will often utilize Service Oriented Architecture (SOA) technologies to help with orchestration, scaling, and data integration of backend applications and/or Mainframe.  

Development Frameworks are key to building a rich consistent experience across the Website.  They provide developers with core libraries that are used for accessing data, building visualizations, and session management.  Given the amount of investment and effort that goes into them, self-service Websites tend to live for many years once they are established; much longer than many development frameworks.  The lack of support and new features makes it very difficult for an organization to evolve or maintain their site.  It can also become extremely cost prohibitive to maintain resources that are familiar with older frameworks.  

Content is the core unifying technology.  Most self-service scenario's have demanding requirements for editorial control of Web content that is being added or modified on the site.  Additionally, large volume of documents will be linked off of the site which will typically require Enterprise Content Management (ECM) capabilities for creating, maintaining, and publishing those documents.  

Why Portals?
There are a number of technology considerations for reducing the amount of custom development involved in the core platform that the current Web site is running on.  Custom coding at the platform level of a self-service project can seem like a simple approach to quickly implement a site with the resources that are available at the time.  However, these customizations can become extremely cumbersome and costly to maintain because the organization effectively becomes the owner of that code.

Virtually all self-service Websites require extensive customization, but to reduce the overall risk and long-term cost of the project, organizations need to be certain that the core technology requirements are being met by the platform they choose.  This ensures the organization can focus their development efforts on the core value add of the site versus maintaining and taking responsibility of the underlying platform, to allow them to instead focus on the core business function of the site, which will drive the most business value for their organization.  

Portal server products have long been the tool of choice for self-service projects because they deliver the core technology platform capabilities that are needed for personalization, user access control, application user experience management, component development, and site administration.  Portal technology allows organizations to move away from providing traditional purpose-built transactional Web applications to a more rich, dynamic, and streamlined user experience. 

Is your organization considering portal technologies for self-service? We invite you to view these customer webcasts and self-service solution center to help in your evaluation and learn more!

John Lewis Partnership Transforms HR with Self-Service Capabilities

Thu, 2014-03-20 10:39
Retailer John Lewis Partnership has revealed how it has transformed its shared service function, enabling self-service through a web portal and paved the way for its Oracle E-Business Suite to coexist with Fusion modules. Read more in this ComputerworldUK article!

How Fierce Weather Validated the Potential of Great River Energy’s WebCenter-based Employee Intranet

Wed, 2014-03-19 11:59

Author: Steven Sommer, Director of WebCenter Sales, Aurionpro Sena

Soon after the launch of Great River Energy’s fully redesigned WebCenter-based corporate intranet, an unfortunate weather event put the new solution to the test.

A large storm blew through the Midwest just weeks after the new Connect the Dots intranet was rolled out. The storm wreaked havoc on the region and was the cause of several power outages. Turning to the new intranet as a channel of communication to the organization’s almost 900 employees, the corporate communications team published a news story that described the events that had taken place. And that’s when an amazing sequence of events unfolded…

Almost immediately, employees across various divisions started sharing information and interacting through the new WebCenter-based platform. The first feature that individuals took advantage of was the ability to comment on the news story. Field crews provided real-time outage updates. Questions were posted…and actually answered by the “right” employees – subject matter experts. YouTube videos were linked to, delivering visual context to what was happening in the field. And executives not only observed the collaboration that was happening in real time, they also contributed to the conversation. 

By the time power was restored to Great River Energy’s customers, the corporate communications team was able to digest the remarkable turn of events. Although the storm was an unfortunate incident, it turned out to be a catalyst that rapidly accelerated employee adoption of the new intranet. The vision and hard work that was invested in the solution enabled the company to achieve a level of collaboration never before realized. The tool clearly accomplished what the project team had set out to do: connect employees to the business, their members (customers) and each other.

As the implementation lead on Great River Energy’s Connect the Dots intranet project, it was a very satisfying experience to watch the use of the platform expand so rapidly, validating the WebCenter technologies and the set of features that were deployed. For more information on this success story, feel free to get in touch with Steven Sommer at steven.sommer@aurionpro.com.

Great River Energy is a Minnesota-based electric generation and transmission cooperative, one of the largest in the United States. With almost 900 employees, Great River Energy is a not-for-profit that generates close to $1 billion in revenue. Great River Energy -- Powering what’s possible!

Modernizing the Self-Service Experience

Mon, 2014-03-17 10:03

Oracle WebCenter Portal: A Comprehensive and Pre-Integrated Portal Platform 

Self-Service Websites have become an integral element of a Web user's interface with organizations they conduct business with.  Whether they are customers, partners, or employees - these users expect to interact with the organization from the Web anytime, anywhere, and from any device.  

Oracle WebCenter Portal provides IT with a comprehensive and flexible platform which can be used to quickly build portals and composite applications. This common user experience architecture is based on ADF and combines run-time and design time customization of applications in one unified platform.

Oracle WebCenter Portal can help your organization:

  • Reduce Operational Costs: Limit high-cost / low-value interactions by delivering a high-value experience through a fully integrated self-service portal which directly presents users with content, data, and interactions that they need/want.  
  • Improve User Experience: Engage employees, partners, and customers through self service web interactions to maximize their value and loyalty.  Create additional value for existing customers and connect on the items most important to them.  
  • Speed Development: Expose key data and processes from back-end applications securely and effectively by providing developers with a comprehensive and flexible user experience platform that includes an extensive library of reusable components
  • Increase Business Agility: Standardizing on a proven platform which is certified with on the most comprehensive Middleware technology stack in the world.  
Are you looking to modernize the self-service experience for your customers, partners or employees? We invite you to visit our resource center or listen to these Oracle WebCenter customers in action, as they share how they are increasing productivity and improving the self-service experience for their end users.

Engage Your Customers in Japanese

Thu, 2014-03-13 11:00

Our Japanese team enjoyed the infographic we created so much that they had it translated for their customers. 

Infographic: Engage Your Customers Online or Lose Them Forever

The Importance of Providing the Best Online Multichannel User Experience

PDF version available for download here. 

English version here


Digital = The Center of your Marketing Universe

Tue, 2014-03-11 11:00
12.00

The brand website is one of the most important and highly trusted channels for engaging with customers.  However, a static one-size-fits-all web presence will fall short when it comes to meeting your customers’ expectations.  In order to drive sales and loyalty using the web today, organizations must deliver a dynamic digital experience – one that is personalized and relevant, social and interactive, easily optimized for a growing variety of mobile devices, and connected with other customer touch points and channels.

12.00

So.... How does your digital customer experience measure up?  Find out by answering a few quick questions about your digital strategy.

Determine Your Digital Marketing Strategy Strengths and Weaknesses

How Does Your Digital Marketing Strategy Measure Up?Today’s customers expect an experience that is relevant and interactive. And they want it across multiple online channels. By using Oracle WebCenter’s complimentary tool, you can determine your business’s strengths and weaknesses when it comes to delivering an engaging customer experience across web, mobile, and social channels.

The assessment tool will help you:
  • Gain a better understanding of your challenges and objectives with respect to the digital customer experience
  • Identify areas in which a web experience management solution could add value
  • Understand the potential benefits of Oracle WebCenter Sites, such as increased conversions and revenue, greater customer satisfaction, and more


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Oracle WebCenter + BPM = High Value Web Experiences

Fri, 2014-03-07 10:02
As we wrap up this week talking about High Value Web Experiences, today we have WebCenter expert Mitchell Palski sharing his thoughts on High Value Web Experiences, and specifically how Oracle WebCenter and Oracle Business Process Management provide a unique and integrated solution that will improve your employees’ efficiency.
By Mitchell Palski, Oracle WebCenter Sales Consultant
When we talk about High Value Web Experience, we should first start off by describing a web experience with low value. When users are navigating your web application and they become lost and frustrated, they are less likely to:
  1. Successfully accomplish their tasks
  2. Return to that web site as frequently
Web design shouldn’t be a puzzle; it shouldn’t be a challenge. A good web design doesn’t force users to think about where to go or what to do. When users are forced to focus their energy on figuring out what they need to do and where they need to do it, we are diminishing their web experience.
Ok so now let’s talk about a High Value Web Experience. When we can provide users with a web application that is intuitive and easy to navigate, they  are more likely to:
  1. Successfully complete their tasks
  2. Accurately complete their tasks
  3. Return to that web site to complete other tasks
The idea behind this concept of a “High Value Web Experience” is to present users with a presentation layer that does the heavy lifting for them. 
WebCenter Portal leads High Value Web Experiences by:
  • Empowering business users to build and manage their portal environment.
  • Delivering the right information to the right people through role-based access control.
  • Presenting relevant applications, data, and process interactions in the same context.
  • Providing interface designs that are optimized for any mobile device.

Surfacing Oracle Business Process Management Suite through WebCenter Portal adds value by:

  • Automating processes to minimize end user confusion and reduce human error.
  • Providing visibility into business processes that leads to user satisfaction and more accurate process improvement.
  • Making it easy to integrate legacy applications with processes using web services and other integration mechanisms.

These products create a web experience that is defined by user roles and driven by holistic enterprise business processes.  A WebCenter + BPM solution can provide high value web experiences to your citizens, employees and partners.

Here’s how the Oracle solution benefits Citizens:
  • Prioritizes content and applications based on real user-traits or navigational metrics rather than qualitative data
  • Provide automated self-services for faster end results
  • Gives citizens visibility into processes
The Oracle solution allows you to give your Employees the benefits of:
  • Building contextual workspaces that remove complexity from user interfaces
  • Consolidating systems to avoid confusion and create a “single source of truth”
  • Creating an environment of accountability that leads to improved productivity
Here’s how this solution can help your organization strengthen Partner-relationships:
  • Improve relationships by building engaging interfaces
  • Enable self-service for informed decision making
  • Quickly stand-up effective workspaces for collaboration with new partners
If organizations are looking to get started creating High Value Web Experiences, the first step to any project is always to identify your pain points and gather requirements. Identify:
  • Roles
  • Processes
  • Other functional requirements
The next step is to match those processes and functions to each role. Before you even begin to design pages and workspaces, it is critical to understand what your users are trying to accomplish. Leverage surveys, interviews, and usage statistics to gather requirements and fully understand what you want to accomplish.
Finally, begin implementing your solution using your collaborative development tools.
  • WebCenter offers a Portal builder that is designed to allow web designers and business users to easily build pages and workspaces
  • The BPM Suite offers a collaborative modeling workspace similar to MS Visio

Both tools:

  • Are browser-based for ease of access and to provide collaboration
  • Allow IT resources to provide business users with functional components like web services
  • Leverage visual and intuitive development tools that include drag-and-drop functionality and visual representations of end products
Last but not least:
  • Follow rapid and iterative software development techniques using WebCenter’s preview functionality and BPM’s process simulator tool
Oracle WebCenter Portal and Oracle Business Process Management provide a unique and integrated solution for High Value Web Experiences that will improve your employees’ efficiency and increase productivity. Learn how Oracle WebCenter customers are delivering these unique experiences for their citizens, employees and partners.

The High Value Web Experience

Wed, 2014-03-05 09:38

Historically, Websites can be best defined as a content publishing channel.  Even today, the large majority of internal and external Websites are static content used for pushing information to their users.  However, while self-service is a small percentage of the overall Web properties, it provides the highest value to the users by providing a personalized experience which can not only be tailored to the users organizational role, but also allows the user to directly access, modify and manage key elements of their business relationship without the need for interacting with anyone else from the organization.  Depending on the purpose of the self-service Website, it can help organizations increase their revenue while reducing costs.  


Figure 1. Common Use Cases for Self-Service.

Target Audience
The use cases in Figure 1 are broken into 3 top-level categories: External, Partner, and Employee, since the scope of most self-service Websites will target one of these audiences per deployment.  The key with any successful self-service Website is to meet the specific needs of the target audience by providing the most relevant and valuable capabilities.  The broader the audience, the more difficult it is to deliver a compelling experience.  Self-service is the epitome of targeting and personalization, which makes definition of the audience critical to the usefulness and overall success of the site.  

Figure 2. Key Business Drivers for Self-Service Portals.

External-Facing
Self-service Websites for external audiences such as customers or citizens, typically empower the user by granting access and/or updating information they previously would have needed to contact someone else in the organization directly for.  Growing revenue and reducing processing costs are often attributes of the business case for these scenarios.  

Self-service Websites are a powerful way for an organization to cross-sell other products and/or services to an existing customer.  In a customer self-service scenario such as a customer support portal or a My Utilities site, not only can customers access their accounts, update their addresses, pay bills and monitor their daily/hourly usage, but also marketing teams can deliver highly targeted campaigns based on account information of the users’ currently owned product/services.  For instance, a customer that logs into a customer support portal seeking to find updates for their existing product could be interested in upgrading to the latest generation of that product – a carefully placed personalized ad could result in a significant revenue opportunity to grow profits from the existing customer base.  Similarly, this model can help a Utilities company to promote rebates and other services that may benefit both the customer and the organization.  

In addition to revenue growth, many external scenario's can also be justified by reduction and accuracy of processing times, decrease in call or walk-in traffic, and improvement of overall user satisfaction, which can result in significant cost savings for the organization.  

Customer Story

Los Angeles Department of Water and Power (LADWP) LADWP is the largest public utility company in the United States with over 1.6 million residential and commercial customers in Southern California.  Searching for opportunities to improve customer service and automate paper based processes, LADWP realized their existing legacy technologies provided very little agility and created a lot of challenges.  During customer focus groups, they discovered their customers wanted a Web experience that delivered more direct access to the things they need most, such as billing and service requests.  LADWP implemented a self-service portal using Oracle WebCenter Portal to surface various back-end systems such as Oracle Siebel CRM, Legacy Mainframe, and billing applications.  Their customers now have access to MyAccount (billing and usage analysis), Financial Assistance Programs, Rebate Programs, service requests, outage reporting, eNotifications and much more.  The site has received extremely positive feedback from their customers, has helped to drastically improve LADWP's customer experience ranking vs comparable utilities companies, and driven the usage of online billing.  

Partner-Facing
Business partners are often seen as an extension of an organization, which means the self-service interfaces tend to be extremely rich for access to backend application data.  In some cases, the interface may be identical to what an employee within the organization may have access to.  It's also common for a partner to use the organization’s hosted site as a co-selling tool for their own customers and simply rebrand the site with their own logo. Partner-facing self-service can be a powerful way for an organization to extend the reach and capability of their organization by enabling partners to do business on their behalf.  The key value for this scenario is business reach/growth, process efficiency, and process consistency.  The types of self-service tools for partners can be a key differentiator in attracting and maintaining a partner network. Partner Portals enable companies to share information and collaborate between partners, brand owners, and joint customers. Its broad range of data, marketing materials, and selling tools facilitates the collaborative sales process, while its superior service and problem-resolution capabilities help partners deliver timely and consistent customer service. 

Customer Story

Land O’Lakes, Inc. Land O’Lakes is one of America’s premier member-owned cooperatives, offering local cooperatives and agricultural producers across the nation an extensive line of agricultural supplies, as well as state-of-the-art production and business services. Land O’Lakes is using Oracle WebCenter Portal to improve online experiences for partners to handle all aspects of account management and order entry through a consolidated, personalized, and secure user interface. By creating a self-service portal for placing orders for seed, Land O'Lakes ended up with a new engagement platform that drives more efficient processes, and has actually resulted in net new business.

Employee-Facing
Internal self-service sites offer employees access to their human resource details such as personal records and payroll information; allowing employees to change their own address, contact details, education records, job profile, vacation and sick leave, and many more.  Some scenarios allow for employees to change payroll details such as their direct deposit information and provide access to current and historical payslips. These sites have also been known to be used for career planning, skills profiles, learning, objective settings, and annual appraisals.  This can be a valuable asset to an organization to retain their talent, while also helping to improve employee satisfaction. Human resource departments see employee portals as a means of empowering employees and reducing process errors and cost.  Organizations also view employee self-service as a means of eliminating manual processes and in turn reducing costs associated with support and physical paper processing.

Customer Story

Schneider National, Inc. 

Schneider National is a premier provider of truckload, logistics and intermodal services. Serving more than two-thirds of the FORTUNE 500® companies and conducting business in more than 28 countries worldwide, Schneider National offers the broadest portfolio of services in the industry. The company’s transportation and logistics solutions include Van Truckload, Dedicated, Regional, Bulk, Intermodal, Transportation Management, Supply Chain Management, Warehousing and International Logistics services. Schneider National’s previous solution for their Drivers was very static, fairly expensive to maintain, and needed IT involvement to update most content.  The business wanted a more dynamic and less IT-centric solution that would allow employees to modify their solutions quickly and easily, allow for significantly improved collaboration with the users, and an integrated solution across various types of content, applications, and collaboration services. Schneider National turned to Oracle WebCenter Portal for their employee self-service portal, allowing drivers to view employee information such as benefits, online training and pay statements, all in a single user interface – whether they are in the office or on the road.

Self-Service Websites have become an integral element of a Web user’s interaction with organizations they do business with.  Oracle has proven to be a trusted partner for organizations that are looking to build new or replace existing self-service Websites.  Oracle's approach to delivering a comprehensive and pre-integrated collection of enterprise products and tools reduces the overall risk and total cost of the self-service project. We invite you to learn how Oracle WebCenter customers are leveraging Oracle WebCenter Portal to use, build and manage self-service Websites and deliver intuitive digital experiences for their users.