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Joshua Solomin

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Updated: 3 hours 26 min ago

Mobile My Oracle Support: Knowledge Search

Mon, 2015-05-11 08:41
Mobile Knowledge Search

Is there a Support Blog for my product area?

Tue, 2015-04-28 13:16
Welcome to Support Blogs

To improve the timeliness of delivering technical insight, updates, and support news to you, many of the Oracle Product teams are moving from newsletters to blogs. You may access the Support Blogs directly, via the Support Product Index (Document 222.1), or by searching for Product Support Blogs in My Oracle Support. Subscribe to the blog posting to ensure you never miss an update. Watch this short video to see how.

Mobile - Get Proactive!

Wed, 2015-04-15 14:39
Get Proactive!

Get Recognition for your Knowledge of My Oracle Support by Becoming a My Oracle Support Accredited User

Tue, 2015-04-07 08:55
.xContainer { width:99%; margin-left:auto; margin-right:auto; font-family:inherit; } .xContainer img { display:block; margin:0; padding:0; border:0; width:100%; } .xContainer .imgBox { margin:32px 0; width:100%; } .xContainer .imgStyle { border:1px solid #999; box-shadow:2px 2px 3px #bababa; } .xContainer .floatLeft { float:left; margin-right:20px; margin-bottom:12px; } .xContainer .floatRight { float:right; margin-left:20px; margin-bottom:12px; } .xContainer .oRed { color:#ff0000; } .xContainer .darkRed { color:#c00000; } .xContainer .bold { font-weight:bold; } .xContainer .italic { font-weight:italic; } .xContainer .underline { text-decoration:underline; } .xContainer .strikethrough { text-decoration:line-through; } Join us as part of our live Collaborate15 event.

If you are attending the Oracle Application User's Group (OAUG) Collaborate15, use the event Scheduler to locate Accreditation sessions.

Sessions are available for Oracle DB, Oracle E-Business Suite, JD Edwards, PeopleSoft and Primavera. Take the opportunity to attend expert Q&A sessions to learn more about the accreditation and ask questions; you can also attend the exam session to take your accreditation

(Expert sessions are not replacements for the pre-training refresher videos. Oracle Support staff will be on hand to assist in the exam session—but they will not answer the questions in the exam.)

Add sessions to your planner by entering the term Accreditation and click Search to locate them. You can refine your search further by selecting a date.

Session Scheduler What happens if I am not going to Collaborate15?

Don't miss out—Join us virtually by doing the pre work and watching the Accreditation Series for My Oracle Support and the Level 2 Products you use. If anything is new to you, take time to deep dive by reviewing the online help or taking the additional how to training modules listed in Document 603505.1

Share your experience—via Twitter and include @myoraclesupport to share your success story.

Join Us in the Accreditation Community—At times we will deconstruct questions similar to those in the exam, breaking down the purpose of the question and the answers the exam is looking for. Please note that posting exam questions in public forum is a violation of the Accreditation Program terms of use.

The community is the place to post your questions about the exam itself—share us what you thought about the exam experience:

  • Did you learn new Best Practices?
  • Any issues printing your certificate?
  • Did you vote in the Poll to have an Accreditation Community Badge?

Benefit from Organizing Assets and Users with Support Identifier Groups

Mon, 2015-03-02 19:43

Customer User Administrators (CUAs) are often tasked with managing employee access to Oracle support resources. Oracle uses Support Identifiers (SIs) to help CUAs identify which employees need access to support, and the available resources when they do.

If you have support users scattered across a large geographic area, or have to manage dozens (or possibly hundreds) of software and hardware assets, use Support Identifier Groups (SIGs) to simplify the process of giving your users access to support resources. SIGs can help you align privileges and service request flows to specific projects, locations, or assets.

To make the most of Support Identifier Groups, you will need to pre-plan how users and assets are best organized. Once defined you can set up your Groups, adding users and assets logically the way you need them. When your organization purchases new hardware or software assets (with an associated new SI), these can automatically be assigned to a default SIG that you establish.

NOTE: Be aware that the Default SI will apply to all new assets in all new orders across your Account/Organization. 

Simple. Easy. Maintainable. Visit the Support Identifier Groups Information Center to learn more, view videos and instructions on how to get started, and best practices.

Power Cord Replacement Notice (updated February 2015)

Thu, 2015-02-26 09:16
Power Cord Replacement Notice Power Cord Replacement Notice (Updated February 2015) Oracle published a Power Cord Replacement Notice to inform its customers that a small number of power cords from one specific manufacturer may develop a leakage current condition over an extended period of time (typically >4 years). If excessive enough, this leakage current could lead to a trip condition of the rack PDU or external circuit breaker. In a more severe case, there is the possibility of damage due to a thermal event. These cords shipped with certain systems from January 2004 to July 2011. Oracle is advising its customers to replace suspected power cords as soon as possible. For more information on this issue, including instructions on how to identify suspected power cords and obtaining replacement power cords, see the Power Cord Replacement Notice.

Mobile My Oracle Support: Learn More!

Tue, 2015-02-24 09:05
Untitled Document Mobile My Oracle Support (MMOS) allows access to support information whenever needed, right from a smartphone.
Access Service Requests, knowledge documents, and bugs.
View and update Service Requests.
Search for Service Requests using Advanced Search or saved searches.
Manage, schedule and approve Change Requests (RFCs) for Managed Cloud Service customers.
Search the Knowledge Base, bugs, and the Oracle System Handbook.
Explore content about Accreditation, Advisor Webcasts, Social Media, Instrumentation, and other proactive services.
User Administrators (CUAs) can manage pending users.

Watch the video below for more information.


New Rewards and Recognition Program for Oracle Community

Tue, 2015-02-24 08:04
Community Rewards and Recognition in 15.1 .mainContainer { max-width:680px; min-width:320px; margin:1px auto; font-family:Arial,Helvetica,sans-serif; } .mainContainer p { padding: 0; } .mainContainer a { color: #ff0000; text-decoration: underline; } .mainContainer td { padding:5px; border-collapse:collapse; font-family:Arial,Helvetica,sans-serif; } New Community Rewards and Recognition Program:
Building Better Content and Engagement The Leaders

Click the image for more details

From a simple leaderboard written on a whiteboard to the sophisticated stats tracking of Oracle Fusion CRM, we are surrounded daily by "gamification" concepts.

In competitive games and sports, comparing stats against opponents and peers is all part of the fun. Organized chess play has long had an intricate rankings systems based on match performance. And how many of you are right now slipping in a quick peek at Words With Friends or Clash of Clans? (Tip: don't answer that.)

Gamification in Business

"Gamification" has been something of a corporate buzzword for several years now. At its simplest it is a set of management tools designed to encourage employee and customer behaviors that add business value—but do it in a way that feels natural, intuitive, and fun.

It integrates the dynamics of games—scorekeeping, reward feedback, missions and goals—to an existing process or system by motivating member participation, engagement and loyalty.

Oracle Community - 15.1 Rewards and Recognition Update

The Oracle Community platform uses a gamification system designed to:

  • Broaden scope of knowledge (breadth and depth)
  • Encourage participation by rewarding users for completing mission-based goals and objectives
  • Recognize users when they add quality content
  • Make it easier for other participants to find and evaluate highly rated content
The New Program

The 15.1 release enhanced the existing system by adding new user "levels," visual perks, badges, and achievements. It gives participants a more flexible, fun way to share knowledge and work within in the community.

Benefits Gamification Principles Learn More

Great support communities derive the most value from the contributions of its users. The enhanced Rewards and Recognition program, makes it easier to recognize quality contributions and increases the value of the community for all involved.

If you're an Oracle customer or employee, we highly recommend checking out the new program.

Resources Engage the Community If a video link does not play on first click, refresh the newly-opened browser page. Comments and Feedback

We'd love to hear from you about the new program!

If you're an Oracle customer, give us a heads up in the Community discussion thread.

If you're an Oracle employee, make your voice heard in the MOS Community employee feedback site, with the category: Gamification.


-The Oracle Community Team

New Community Rewards and Recognition Program: Building Better Content and Engagement

Wed, 2015-02-18 08:06
Community Rewards and Recognition in 15.1 .mainContainer { max-width:680px; min-width:320px; margin:1px auto; font-family:Arial,Helvetica,sans-serif; } .mainContainer p { padding: 0; } .mainContainer a { color: #ff0000; text-decoration: underline; } .mainContainer td { padding:5px; border-collapse:collapse; font-family:Arial,Helvetica,sans-serif; } New Community Rewards and Recognition Program:
Building Better Content and Engagement The Leaders

Click the image for more details

From a simple leaderboard written on a whiteboard to the sophisticated stats tracking of Oracle Fusion CRM, we are surrounded daily by "gamification" concepts.

In competitive games and sports, comparing stats against opponents and peers is all part of the fun. Organized chess play has long had an intricate rankings systems based on match performance. And how many of you are right now slipping in a quick peek at Words With Friends or Clash of Clans? (Tip: don't answer that.)

Extra helpful in MOSC
Click the image to learn more! --> Gamification in Business

"Gamification" has been something of a corporate buzzword for several years now. At its simplest it is a set of management tools designed to encourage employee and customer behaviors that add business value—but do it in a way that feels natural, intuitive, and fun.

It integrates the dynamics of games—scorekeeping, reward feedback, missions and goals—to an existing process or system by motivating member participation, engagement and loyalty.

Oracle Community - 15.1 Rewards and Recognition Update

The Oracle Community platform uses a gamification system designed to:

  • Broaden scope of knowledge (breadth and depth)
  • Encourage participation by rewarding users for completing mission-based goals and objectives
  • Recognize users when they add quality content
  • Make it easier for other participants to find and evaluate highly rated content
The New Program

The 15.1 release enhanced the existing system by adding new user "levels," visual perks, badges, and achievements. It gives participants a more flexible, fun way to share knowledge and work within in the community.

Benefits Gamification Principles Learn More

Great support communities derive the most value from the contributions of its users. The enhanced Rewards and Recognition program, makes it easier to recognize quality contributions and increases the value of the community for all involved.

If you're an Oracle customer or employee, we highly recommend checking out the new program.

Resources Engage the Community brightcove.createExperiences(); Extra helpful in MOSC --> brightcove.createExperiences(); Comments and Feedback

We'd love to hear from you about the new program!

If you're an Oracle customer, give us a heads up in the Community discussion thread.

If you're an Oracle employee, make your voice heard in the MOS Community employee feedback site, with the category: Gamification.


-The Oracle Community Team

Proactive Analysis Center (PAC)

Mon, 2015-02-16 08:38

Proactive Analysis Center (PAC) is a comprehensive system health reporting solution for proactive and reactive services accessible through the My Oracle Support portal.
Manage risk through tracking/improving Operational Risk Index (ORI).
Empowers the customer to efficiently manage downtime.
Watch the video below for more information.


The Operational Risk Index (ORI) rank orders systems that have vulnerabilities from high to low, so that downtime can be efficiently planned. These subject matter experts have detailed knowledge of the systems, because they deploy these systems and support these systems.

For more information, review the Document 1634073.2 How to use the Proactive Analysis Center (PAC).

Bookmark this page to view currently available PAC Advisor Webcasts and access to previously recorded sessions: Advisor Webcasts for Oracle Solaris and Systems Hardware (Doc ID 1282218.1).

My Oracle Support Release 15.1 is Live!

Mon, 2015-02-02 20:12
My Oracle Support Release 15.1 is Live!

My Oracle Support release 15.1 is now live. Improvements include:

All Customer User Administrators (CUAs) can manage and group their users and assets using the Support Identifier Groups (SIGs) feature.
Knowledge Search automatically provides unfiltered results when filters return no results. In addition, product and version detail displays in bug search results.
The SR platform selector groups common products with the appropriate platform.
Some problem types for non-technical SRs have guided resolution workflow.
In the Proactive Analysis Center: all clickable links are underlined, users only see applicable reports, and column headers can be sorted.



Learn more by viewing the What's new in My Oracle Support video.