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Updated: 6 hours 18 min ago

October WEBCAST - Oracle Access Management 11g Integration with E-Business Suite

Fri, 2014-10-10 08:20

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – October 2014

October 2014 WEBCAST - Oracle Access Management 11g Integration with E-Business Suite

When :      Thursday October 16, 2014

                   at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST

This one-hour advisor webcast is recommended for technical users, system administrators, Database Administrators, etc. who are planning to integrate the Oracle Access Management product in an E-Business Suite  Environment, to use Single-Sign-On.

Topics Included:

·         Oracle Identity and Access Management  11g – The Big Picture.

·         Oracle Access Manager  vs. Oracle Single Sign-On Server.

·         What is Oracle Access Manager 11g.

·         Evaluate the Current SSO Situation. 

◦   Build/New

◦   Migrate/Upgrade

·         Oracle Access Manager Certifications with the E-Business Suite.

·         Demonstration

·         Troubleshooting Oracle Access Manager 11g.

·         Q&A

Details & Registration : Note 1928382.1

Direct link to register for the Webcast.

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Drinks! Food! Fun! at the My Oracle Support Monday Mix Event at OpenWorld San Francisco

Thu, 2014-09-25 09:00
Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29th from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center.

After a busy day at Oracle OpenWorld, take a break and unwind with your peers. Stop by and get to know the Oracle Support Engineers you depend on as well as key Oracle Support executives and developers over drinks and hors d’oevres. 

Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our website for more details. We’ll see you there!

Visit the Support and Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer.


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Behind the Screen with Oracle Support at OpenWorld San Francisco

Wed, 2014-09-24 10:40
Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:
  • Proactive Support Best Practices
  • Oracle Platinum Services
  • My Oracle Support Tips & Tricks
  • And many more!


The Support Stars Bar is open Monday, Tuesday and Wednesday in the Moscone West Exhibition Hall (Booths 3461 and 3908). More details here.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

See you there!

OOW - Focus On Support and Services for Siebel CRM

Mon, 2014-09-22 08:00
Focus On Support and Services for Siebel CRM   Thursday, Oct 02, 2014

Conference Sessions

Customer Success Story: State of Michigan, MAGI Case Study
Beth Long, Project Manager, Cgi Technologies and Solutions Inc.
Sue Doby, Senior Director, Public Sector Consulting, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 1/2/3* CON2747 Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314    My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Support and Services for Server, Storage and Solaris

Fri, 2014-09-19 08:00
Focus On Support and Services for Server, Storage and Solaris   Wednesday, Oct 01, 2014

Conference Sessions

Oracle Solaris: Best Practices for Maintenance and Upgrades
Walter Fisch, Director, Solaris & Network Domain, Oracle
Alfred Mayerhofer, Sr Principal Technical Support Engineer, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8312 Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313 Thursday, Oct 02, 2014

Conference Sessions

System Support: Learn How to Automate Service Requests and Improve Resolution Time
Remco Lengers, Sr. Manager Proactive Support, Oracle
Michael Mcdonnell, X86 & ES Automation Lead, Oracle
10:45 AM - 11:30 AM Marriott Marquis - Salon 1/2/3* CON9132    My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Oracle Support

Thu, 2014-09-18 08:00
Focus On Oracle Support   Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567 Oracle WebLogic Server: Best Practices for Troubleshooting Performance Issues
Laurent Goldsztejn, Principal Engineer, Proactive Support, Oracle
4:00 PM - 4:45 PM Moscone South - 270 CON8307 Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259 Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270 Prevention: Best Practices for Proactively Supporting Oracle E-Business Suite
Deidre Engstrom, Sr. Director, EBS, Proactive Support, Oracle
1:30 PM - 2:15 PM Moscone West - 2020 CON8575 Understanding Patching for Your Oracle Fusion Cloud Services
Marc Lamarche, Senior Director, Global Fusion HCM Support, Oracle
5:15 PM - 6:00 PM Moscone West - 3007 CON8476 Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285 Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236 Wednesday, Oct 01, 2014

Conference Sessions

Oracle Solaris: Best Practices for Maintenance and Upgrades
Walter Fisch, Director, Solaris & Network Domain, Oracle
Alfred Mayerhofer, Sr Principal Technical Support Engineer, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8312 Composite Deployment in Oracle SOA Suite
Antonella Giovannetti, SOA Proactive Support Engineer, Oracle
11:30 AM - 12:15 PM Moscone South - 236 CON8568 Best Practices: SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
Mauro Pagano, Senior Principal Technical Support Engineer, Oracle
12:45 PM - 1:30 PM Moscone South - 310 CON8266 Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479 Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313 Thursday, Oct 02, 2014

Conference Sessions

JD Edwards EnterpriseOne Performance Tips and Baseline Tuning
James Booth, Senior Technical Support Engineer, Oracle
9:30 AM - 10:15 AM Moscone West - 2020 CON8323 System Support: Learn How to Automate Service Requests and Improve Resolution Time
Remco Lengers, Sr. Manager Proactive Support, Oracle
Michael Mcdonnell, X86 & ES Automation Lead, Oracle
10:45 AM - 11:30 AM Marriott Marquis - Salon 1/2/3* CON9132 Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252 PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325 Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314 Best Practices for Patching and Maintaining Oracle E-Business Suite
Jason Brincat, Senior Principal Technical Support Engineer, Oracle
Bill Burbage, Sr Principal Technical Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 3006 CON8478 Best Practices for Maintaining Primavera EPPM Solutions
Michael Kieffer, Senior Manager, Oracle
Mary Wiedenman, Sr. Program Manager, Oracle
2:30 PM - 3:15 PM Marriott Marquis - Salon 1/2/3* CON8576 Thursday, Oct 02, 2014

Conference Sessions

Best Practices for Supporting Oracle Hyperion EPM and Business Intelligence Solutions
Dave Valociek, Senior Director, Customer Support, Technology - EPM/BI, Oracle
Mitra Veluri, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 3008 CON8309    My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix happening Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. For more information, visit oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Business Transformation: Getting from Here to There

Wed, 2014-09-17 12:00

New Oracle OpenWorld Sessions

Nearly every industry is undergoing some type of transformation. Businesses strive to innovate, gain market share, and stay ahead of the competition.

Six new Oracle OpenWorld conference sessions--specifically designed for organizations embarking on major transformation initiatives such as Cloud, Big Data and Analytics and Engineered Systems--will help answer how do we get from here to there.

During Oracle OpenWorld, Thought Leaders from Oracle Consulting will share insights, best-in-class methodologies, and critical lessons learned from helping customers transform their business with new solutions built on Oracle technology.

Do you need to hear first-hand how customers are successfully moving to the Cloud (HCM, ERP and CX) in weeks with a proven, practical approach that creates value, drives down cost, and reduces risk? Are you trying to maximize what you’re getting from your current analytic solution? Would you like to enhance your customer experience as well as improve the productivity of employees with mobility? Is a private cloud initiative is on your short-list? If so, you won’t want to miss new conference sessions dedicated to these leading transformational themes.

Learn More.


OOW - Focus On Support and Services for PeopleSoft

Wed, 2014-09-17 08:00
Focus On Support and Services for PeopleSoft   Monday, Sep 29, 2014

Conference Sessions

Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF
Robert Yanckello, CTO, UCF
Sastry Vempati, Director ACS Customer Service Management, Oracle
2:45 PM - 3:30 PM Moscone West - 2024 CON2541 Wednesday, Oct 01, 2014

Conference Sessions

Leading Practices in a PeopleSoft 9.2 Upgrade
Bryan Moore, OMES
Michael Widell, Deputy Business Segment Director, OMES
Rick Humphress, Project Manager, Oracle
11:30 AM - 12:15 PM Intercontinental - Intercontinental B CON2871 Thursday, Oct 02, 2014

Conference Sessions

PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325 Is Your Organization Trying to Focus on an HCM Cloud Strategy?
Rich Isola, Sr. Practice Director, Oracle
Heather Mcaninch, Senior Client Executive HCM, Oracle
Ken Thompson, Sr. Practice Director, Oracle
1:15 PM - 2:00 PM Palace - Grand Ballroom CON7574 Thursday, Oct 02, 2014

Conference Sessions

Parallel Upgrade of PeopleSoft Applications and Oracle Database: Tips from MetLife
Gopi Kotha, Software Systems Specialist, MetLife
Asha Santosh, Lead PeopleSoft DBA, Metropolitan Life Insurance Company (inc)
Navin Lobo, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 2020 CON6106   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Support and Services for JD Edwards

Tue, 2014-09-16 08:00
Focus On Support and Services for JD Edwards   Thursday, Oct 02, 2014

Conference Sessions

JD Edwards EnterpriseOne Performance Tips and Baseline Tuning
James Booth, Senior Technical Support Engineer, Oracle
9:30 AM - 10:15 AM Moscone West - 2020 CON8323   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Support and Services for Fusion Apps/Fusion Middleware

Mon, 2014-09-15 08:00
Focus On Support and Services for Fusion Apps/Fusion Middleware   Monday, Sep 29, 2014

Conference Sessions

Oracle ERP Cloud: Overview, Implementation Strategies, and Best Practices
Patricia Burke, Director, Oracle
5:00 PM - 5:45 PM Westin Market Street - City CON7288 Understanding Patching for Your Oracle Fusion Cloud Services
Marc Lamarche, Senior Director, Global Fusion HCM Support, Oracle
5:15 PM - 6:00 PM Moscone West - 3007 CON8476 Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285 Wednesday, Oct 01, 2014

Conference Sessions

Modernize Your Analytics Solutions
Rob Reynolds, Senior Director, Oracle
Hermann Tse, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
10:15 AM - 11:00 AM Moscone West - 3016 CON5238 Wednesday, Oct 01, 2014

Conference Sessions

Is Your Organization Trying to Focus on an ERP Cloud Strategy?
Patricia Burke, Director, Oracle
Bary Dyer, Vice President, Oracle
10:00 AM - 10:45 AM Westin Market Street - Concordia CON7614 Compensation in the Cloud: Proven Business Case
ARUL_SENAPATHI@AJG.COM ARUL_SENAPATHI@AJG.COM, Director, Global Oracle HRIS
Rich Isola, Sr. Practice Director, Oracle
Kishan Kasety, Consulting Technical Manager, Oracle
12:30 PM - 1:15 PM Palace - Gold Ballroom CON2709 Succession and Talent Review at Newfield Exploration
Blane Kingsmore, HRIS Manager, Newfield Exploration
Rich Isola, Sr. Practice Director, Oracle
Louann Weaver, Practice Director, Oracle
3:00 PM - 3:45 PM Palace - Gold Ballroom CON2712 Thursday, Oct 02, 2014

Conference Sessions

Oracle Sales Cloud: Overview, Implementation Strategies, and Best Practices
Tom Griffin, Sr. Principal Consultant, Oracle
Mary Wade, Solution Manager, Oracle
10:15 AM - 11:00 AM Moscone West - 2001 CON7331 Thursday, Oct 02, 2014

Conference Sessions

Is Your Organization Trying to Focus on a CX Cloud Strategy?
John Cortez, Principle Solutions Architect, Oracle
Won Park, Consulting Solution Director, Oracle
Mary Wade, Solution Manager, Oracle
11:30 AM - 12:15 PM Moscone West - 3009 CON7575   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Support and Services for Enterprise Manager

Fri, 2014-09-12 08:00
Focus On Support and Services for Enterprise Manager   Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270 Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567 Oracle WebLogic Server: Best Practices for Troubleshooting Performance Issues
Laurent Goldsztejn, Principal Engineer, Proactive Support, Oracle
4:00 PM - 4:45 PM Moscone South - 270 CON8307 Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259 Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285 Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236 Wednesday, Oct 01, 2014

Conference Sessions

Taming the Wild West with Oracle Database Options
Mike Brotherton, JP Morgan Chase
Ashok Pandya, Consulting Solutions Director, Oracle
4:45 PM - 5:30 PM Intercontinental - Union Square CON3910 Wednesday, Oct 01, 2014

Conference Sessions

Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479 Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335 Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829 Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252 Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

All Access Pass to Oracle Support

Thu, 2014-09-11 12:00

Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?

More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

  • Find out what Oracle experts know about the best tools, tips and resources for supporting and upgrading Oracle technology. Attend one of our “Best Practices” sessions.
  • Stop by the Oracle Support Stars Bar to talk with support experts. Open daily @ Moscone West, Exhibition hall 3461.
  • See Oracle support tools in action at one of our demos.
View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information. Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer. See you there!

OOW -Focus On Support and Services for Engineered Systems

Thu, 2014-09-11 08:00

Focus On Support and Services for Engineered Systems

Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567 Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259 Wednesday, Oct 01, 2014

Conference Sessions

Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313 Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335 Optimize Oracle SuperCluster with Oracle Advanced Monitoring and Resolution
Erik Carlson, Vice President IT, Jabil Circuit, Inc.
George Mccormick, Field Sales Representative, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 4/5/6* CON2388 Extreme Analytics with Oracle Exalytics
Phil Scott, Senior Principal Instructor, Oracle
9:30 AM - 10:15 AM Moscone West - 3016 CON8594 Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Support and Services for EBS

Wed, 2014-09-10 08:00
Focus On Support and Services for EBS Monday, Sep 29, 2014

Conference Sessions

Best Practices for Upgrading to Oracle E-Business Suite 12: Customer Insights
Damon Venger, Sr. IT Director, ERP Systems, Office Depot
Pamela Fisher Alexander, Consulting Senior Director, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8157 Prevention: Best Practices for Proactively Supporting Oracle E-Business Suite
Deidre Engstrom, Sr. Director, EBS, Proactive Support, Oracle
1:30 PM - 2:15 PM Moscone West - 2020 CON8575 Upgrading to Oracle E-Business Suite 12.1.3: Tips from ADP
Mukarram Mohammed, DBA Manager, ADP
Ed Fleming, Director, ACS Service Management, Oracle
Sushil Motwani, Senior Principal Technical Account Manager, Oracle
5:15 PM - 6:00 PM Intercontinental - Grand Ballroom C CON5061 Tuesday, Sep 30, 2014

Conference Sessions

Fast-Track Big Data Implementation with the Oracle Big Data Platform
Suraj Krishnan, Director, Applications & Middleware, Oracle
Jegannath Sundarapandian, Technical Lead, Oracle
10:45 AM - 11:30 AM Intercontinental - Union Square CON7183 Wednesday, Oct 01, 2014

Conference Sessions

Is Your Organization Trying to Focus on an ERP Cloud Strategy?
Patricia Burke, Director, Oracle
Bary Dyer, Vice President, Oracle
10:00 AM - 10:45 AM Westin Market Street - Concordia CON7614 Compensation in the Cloud: Proven Business Case
ARUL_SENAPATHI@AJG.COM ARUL_SENAPATHI@AJG.COM, Director, Global Oracle HRIS
Rich Isola, Sr. Practice Director, Oracle
Kishan Kasety, Consulting Technical Manager, Oracle
12:30 PM - 1:15 PM Palace - Gold Ballroom CON2709 Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479 Succession and Talent Review at Newfield Exploration
Blane Kingsmore, HRIS Manager, Newfield Exploration
Rich Isola, Sr. Practice Director, Oracle
Louann Weaver, Practice Director, Oracle
3:00 PM - 3:45 PM Palace - Gold Ballroom CON2712 Thursday, Oct 02, 2014

Conference Sessions

Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829 Latin America Transformational Success Stories
Juan Gutierrez, GVP LAD Consulting, Oracle
1:15 PM - 2:00 PM Moscone West - 3004 CON7348 Best Practices for Patching and Maintaining Oracle E-Business Suite
Jason Brincat, Senior Principal Technical Support Engineer, Oracle
Bill Burbage, Sr Principal Technical Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 3006 CON8478   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Support and Services for Database

Tue, 2014-09-09 08:00
Focus On Support and Services for Database   Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270 Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567 Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259 Upgrading to Oracle E-Business Suite 12.1.3: Tips from ADP
Mukarram Mohammed, DBA Manager, ADP
Ed Fleming, Director, ACS Service Management, Oracle
Sushil Motwani, Senior Principal Technical Account Manager, Oracle
5:15 PM - 6:00 PM Intercontinental - Grand Ballroom C CON5061 Effective Client Failover in an Oracle Data Guard Environment
Sung I Kim, Senior Principal Instructor, Oracle
5:15 PM - 6:00 PM Moscone South - 310 CON8595 Monday, Sep 29, 2014

Conference Sessions

Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF
Robert Yanckello, CTO, UCF
Sastry Vempati, Director ACS Customer Service Management, Oracle
2:45 PM - 3:30 PM Moscone West - 2024 CON2541 Tuesday, Sep 30, 2014

Conference Sessions

Fast-Track Big Data Implementation with the Oracle Big Data Platform
Suraj Krishnan, Director, Applications & Middleware, Oracle
Jegannath Sundarapandian, Technical Lead, Oracle
10:45 AM - 11:30 AM Intercontinental - Union Square CON7183 Wells Fargo Uses Cascaded Physical Standby Databases for Preproduction Staging
Burley Patterson, DBA, Wells Fargo
Joy Watkins, Database Analyst, Wells Fargo
Dave LaPoint, Senior Principal Advanced Support Engineer, Oracle
12:00 PM - 12:45 PM Intercontinental - Union Square CON6636 Best Practices for Deploying a DBaaS in a Private Cloud Model
Vinod Haval, Enterprise Architect, Oracle
Bharat Patel, Director - Cloud & Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON2586 Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236 Wednesday, Oct 01, 2014

Conference Sessions

Taming the Wild West with Oracle Database Options
Mike Brotherton, JP Morgan Chase
Ashok Pandya, Consulting Solutions Director, Oracle
4:45 PM - 5:30 PM Intercontinental - Union Square CON3910 Wednesday, Oct 01, 2014

Conference Sessions

Best Practices: SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
Mauro Pagano, Senior Principal Technical Support Engineer, Oracle
12:45 PM - 1:30 PM Moscone South - 310 CON8266 Oracle Analytics and Big Data: Unleash the Value
Lisa Dearnley-Davison, EMEA Consulting Director for Big Data, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
2:00 PM - 2:45 PM Intercontinental - Telegraph Hill CON3811 Dell Shares Tips on Using Oracle Database 12c Multitenancy in a Private Cloud
Janardhana Korapala, Database Admin Consultant, Dell Inc
Kurian Abraham, Technical Leader , Database Technologies, Oracle
Nirmal Bommireddypalli, SR Principal Support Account Manager, Oracle
4:45 PM - 5:30 PM Intercontinental - Intercontinental C CON6331 Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335 Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252 Parallel Upgrade of PeopleSoft Applications and Oracle Database: Tips from MetLife
Gopi Kotha, Software Systems Specialist, MetLife
Asha Santosh, Lead PeopleSoft DBA, Metropolitan Life Insurance Company (inc)
Navin Lobo, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 2020 CON6106 Near-Zero Downtime Database Migration: Case Study Presented by Starwood Hotels
Harish Patel, Database Architect, Starwood hotels and resorts
Shampa Mukhopadhyay, Technical Acct Manager, Oracle
Nalin Sahoo, Senior Principal Engineer, Oracle
2:30 PM - 3:15 PM Intercontinental - Grand Ballroom B CON5325 Thursday, Oct 02, 2014

Conference Sessions

Optimize Oracle SuperCluster with Oracle Advanced Monitoring and Resolution
Erik Carlson, Vice President IT, Jabil Circuit, Inc.
George Mccormick, Field Sales Representative, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 4/5/6* CON2388 Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829 Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Support and Services for Business Analytics

Mon, 2014-09-08 08:00
Focus On Support and Services for Business Analytics   Tuesday, Sep 30, 2014

Conference Sessions

Fast-Track Big Data Implementation with the Oracle Big Data Platform
Suraj Krishnan, Director, Applications & Middleware, Oracle
Jegannath Sundarapandian, Technical Lead, Oracle
10:45 AM - 11:30 AM Intercontinental - Union Square CON7183 Wednesday, Oct 01, 2014

Conference Sessions

Modernize Your Analytics Solutions
Rob Reynolds, Senior Director, Oracle
Hermann Tse, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
10:15 AM - 11:00 AM Moscone West - 3016 CON5238 Oracle Analytics and Big Data: Unleash the Value
Lisa Dearnley-Davison, EMEA Consulting Director for Big Data, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
2:00 PM - 2:45 PM Intercontinental - Telegraph Hill CON3811 Thursday, Oct 02, 2014

Conference Sessions

Extreme Analytics with Oracle Exalytics
Phil Scott, Senior Principal Instructor, Oracle
9:30 AM - 10:15 AM Moscone West - 3016 CON8594 Best Practices for Supporting Oracle Hyperion EPM and Business Intelligence Solutions
Dave Valociek, Senior Director, Customer Support, Technology - EPM/BI, Oracle
Mitra Veluri, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 3008 CON8309   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Oracle Support and Services at Oracle OpenWorld 2014

Fri, 2014-08-29 12:21
Tips and Best Practices from the Front Lines Oracle Support and Services works side by side with millions of Oracle users around the world—we see what works and what doesn't, wins and losses. Through this experience we've captured tips and best practices to save you time, help you innovate, and get the most from your Oracle investment.

While you're at Oracle OpenWorld, we invite you to take advantage of this exclusive annual opportunity to interact with Oracle Support and Services experts. With 56 sessions, hands-on demos, special events, and more, you'll find relevant, useful information based on proven patterns of customer success.

Conference Highlights

For details on all sessions, please refer to the Oracle OpenWorld Content Catalog or the Focus On Oracle Services and Support document.

Support FocusOn Documents for Customers

E-Business Suite Applications Technology Group (ATG) - WebCast

Fri, 2014-07-11 10:20

Thursday July 17, 2014 at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST

EBS REPORTS & PRINTING TROUBLESHOOTING

  • Analyzer: E-Business Reports & Printing
  • E-Business Reports Analysis
  • Recommended Reports Patching
  • Reports Profile Options
  • E-Business Printing Analysis
  • Recommended Printing Patching
  • Printer Profile Options
  • Best Practices

Details & Registration : Note 1681612.1

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

July - Oracle Product Support Advisor Webcasts

Wed, 2014-07-02 14:57

We are pleased to invite you to our Advisor Webcast series for July 2014. Subject matter experts prepare these presentations and deliver them through WebEx. Topics include information about Oracle support services and products. To learn more about the program or to access archived recordings, please follow the links.

There are currently two types of Advisor Webcasts; Product specific webcasts, which share best practices, troubleshooting guidance, release information, and Support Tools and Processes Webcasts, designed to help you better utilize Oracle's support tools and procedures.

If you prefer to read about current events, Oracle Premier Support News provides you information, technical content, and technical updates from the various Oracle Support teams. For a full list of Premier Support News, go to My Oracle Support and enter Document ID 222.1 in Knowledge Base search.

Are you My Oracle Support Accredited? Build on your existing My Oracle Support and product knowledge. If you have actively used My Oracle Support for 6-9 months, we encourage you to get accredited!

Sincerely,
Oracle Support

Application Technology Group ATG: EBS Reports & Printing Troubleshooting July 17 Enroll E-Business Suite EBS Proactive Key Tools you need to know: Business Process Advisors July 30 Enroll FIN: How To Use E-Business Tax Simulator July 16 Enroll Fin: Using Commitments, Deposits & Guarantees In Oracle Receivables July 31 Enroll MFG: How to Estimate LCM Shipments While Setting Agreements with Your Supplier July 8 Enroll MFG: Demantra Cluster Factor, Out of Order Ratio Plus+! Features that Improve Stability July 9 Enroll MFG: Oracle Database Features and Characteristics that Improve Stability and User Experience for VCP July 10 Enroll MFG: Unleash the Power of Order Import July 15 Enroll MFG: Process Manufacturing 11i to R12 Migration Issues July 16 Enroll MFG: EAM: Mobile Maintenance July 17 Enroll MFG: Discrete Job Definition and Transactions July 23 Enroll RFID, MHE and Voice enabled warehousing with Oracle Warehouse Management July 23 Enroll Exadata Exadata Disk Management and Troubleshooting tips July 15 Enroll Exadata Hybrid Columnar Compression - Overview July 16 Enroll 逐步掌握Exadata升级 - MANDARIN ONLY (Exadata Patching Overview Including Database and Storage Server Upgrade Demo ) July 16 Enroll Fusion Applications Customizing Roles in Fusion Applications July 10 Enroll Hyperion Want to Discover the New features for Calculation Manager 11.1.2.3.00 and 11.1.2.3.500 for Essbase? July 16 Enroll JD Edwards EnterpriseOne JD Edwards EnterpriseOne As Of Processing in EnterpriseOne Accounts Payable and Accounts Receivable July 23 Enroll JD Edwards World JD Edwards World to EnterpriseOne Migration Preparation: Application Data July 17 Enroll JD Edwards World to EnterpriseOne Migration Preparation: Technical Conversions July 24 Enroll PeopleSoft Finding Answers with My Oracle Support July 3 Enroll Prevent and Troubleshoot Systems and Performance Issues with PeopleSoft July 10 Enroll PeopleSoft Diagnostics Framework Overview and Demonstration July 17 Enroll Using My Oracle Support Community July 24 Enroll Logging High Quality Service Requests July 31 Enroll

How to find EBus Patches

Wed, 2014-07-02 14:49
Are you looking for E-Business Suite Patches and E-Business Suite Technology Stack Patches? Take a look at this document because it can assist you in finding all Patches to maintain a healthy system. This one document includes Recommended patches, Technology Stack patches, Performance patches, Critical Patch Updates, and more. Find all the details in Doc ID 1633974.2 - How to Find E-Business Suite & E-Business Suite Technology Stack Patches