First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.
Remain a student of the product.
Personalize My Oracle Support Experience
Collaborate. Communicate. Connect
1. Oracle Mobile App – News, Events, Mobile MOS, Videos etc
SOCIAL Circles of Influence
1. Oracle CPQ Cloud
2. Oracle Cloud Zone
4. Cloud Café (Podcasts)
5. CPQ Blog
Engage with Oracle Support
1. Upload ALL reports if logging a Service Request
2. Leverage Oracle Collaborative Support (web conferencing)
3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)
4. Request Management Attention as necessary