Chris Warticki

Here are a few updates that you should be aware of in case you haven't read your news within your MOS Dashboard.

New to My Oracle Support - See Service Request Updates in Email
Support implemented one of the most customer requested features, giving users the ability to receive Service Request (SR) update details within the body of the update notification email. Previously when you received a Service Request update email notification, you were required to log into My Oracle Support to view the update details entered by the support en gineer. Visit Article ID 1543136.1 to learn how to activate this new feature.

Changes to IP Address for transport.oracle.com may affect ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, and VOP
If you have installed ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, or VOP software, you may need to make a change in your network configuration to accommodate the IP address change for transport.oracle.com that was implemented on May 10, 2013. Please review Document ID 1338575.1 for details.

MOS Release 6.5 Feature - Chat NOT available
This feature within the release notes is NOT available at this time.  The chat feature enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.
It will be available in a future release. Sorry to tease you.

YOU are my customer!  Have a wonderful week.

-Chris Warticki
Global Customer Management, Support Specialist & Edu-Train-er

Here’s an easy way to make sure you’re making the most of the support available under your Oracle service contract: our regular Drop In And Learn events.

Drop In And Learn sessions are short, informal, and free of charge. They allow you to talk to Oracle Support staff face to face, find out more about the support available and get answers to the questions that matter to you. Topics discussed so far have included My Oracle Support, making Auto Service Requests and using Proactive Support more effectively.

The sessions will be happening every month in your local Oracle offices and last no more than couple of hours.
Country Date Time Location Attendance * Austria Tues 4th June 16:00 Oracle Office, Vienna I plan to attend Croatia Wed 5th June 14:00 Oracle Office, Zagreb I plan to attend Czech Republic   Wed 5th June 16:00 Oracle Office, Prague I plan to attend Wed 3rd July 16:00 Oracle Office, Prague I plan to attend Egypt  Wed 5th June 11:00 Oracle Office, Cairo   Wed 3rd July 11:00 Oracle Office, Cairo   Estonia   June - TBD   Oracle Office, Tallinn   July - TBD   Oracle Office, Tallinn   Greece   Wed 5th June 14:00 Oracle Office, Athens   Wed 3rd July 14:00 Oracle Office, Athens   Hungary   Wed 5th June 09:00 Oracle Office, Budapest I plan to attend Wed 3rd July 09:00 Oracle Office, Budapest I plan to attend Kazakhstan   Wed 5th June 16:00 Oracle Office, Almaty   Wed 3rd July 16:00 Oracle Office, Almaty   Kenya   Wed 5th June 09:00 Oracle Office, Nairobi I plan to attend Wed 3rd July 16:00 Oracle Office, Nairobi I plan to attend Latvia   Mon 20th May 16:00 Oracle Office, Riga   June - TBD   Oracle Office, Riga   July - TBD   Oracle Office, Riga   Lithuania  June - TBD   Oracle Office, Vilnius   July - TBD   Oracle Office, Vilnius   Nigeria   Wed 5th June 11:00 Oracle Office, Lagos I plan to attend Wed 3rd July 16:00 Oracle Office, Lagos I plan to attend Poland   Wed 5th June 09:00 Oracle Office, Warsaw I plan to attend Wed 3rd July 09:00 Oracle Office, Warsaw I plan to attend Romania   Wed 5th June 15:00 Oracle Office, Bucharest   Wed 3rd July 15:00 Oracle Office, Bucharest   Russia  Wed 5th June 15:00 Oracle Office, Moscow   Wed 10th July 15:00 Oracle Office, Moscow   Saudi Arabia   Mon 3rd June 15:00 Oracle Office, Riyadh   Mon 1st July 15:00 Oracle Office, Riyadh   Slovenia  Wed 5th June 14:00 Oracle Office, Ljubljiana I plan to attend Slovakia  Wed 19th June 16:00 Oracle Office, Bratislava   South Africa  Wed 5th June 15:00 Oracle Office, Johannesburg   Wed 3rd July 15:00 Oracle Office, Johannesburg   Turkey   Wed 5th June 15:00 Oracle Office, Istanbul   Wed 3rd July 15:00 Oracle Office, Ankara   UAE  Wed 3rd July 10:00 Oracle Office, Dubai I plan to attend Ukraine  June - TBD   Oracle Office, Kiev   July - TBD   Oracle Office, Kiev
We look forward to seeing you there.

Your local Oracle Support team.

Set the agenda
Let us know what aspects of Oracle Support you want to learn about − and we’ll put them on our agenda. Email us with your topic suggestions

I met with a couple of our fantastic customers in Sao Paulo a couple of weeks ago. I wanted to highlight them in the following blog article.

The first is Telefonica|Vivo. Telefonica SA is a Spain-based company active in the telecommunications and digital services sectors. The Company operates through three business segments: Telefonica Latin America, Tefonica Europa, and Others. It provides public and private telecommunication, media and entertainment services; under such brands as Telefonica, Movistar, O2 and Vivo, among others.

Telefonica is a loyal Oracle customer with many Oracle products in use.

A group of us from Oracle met with Daniel and Jorge from Telefonica and provided us with a tour of their data center. Pictured below is the group from Oracle and Telefonica (from left to right: Selma Snaider and Erivaldo Sousa (Oracle), Jorge and Daniel Soares de Barros (Telefonica), and Lauren Diehl (Oracle). (used with permission)

It was an amazing experience to be provided a tour of their data center. Below is a photo of their operations center along with the build-out of an additional 23,000 sq meter wing for increased capacity. (used with permission)

Many thanks to Daniel and Jorge for the tour. It was fantastic.

My second customer introduction was with Odebrecht. The company consists of diversified businesses catering to engineering and construction, investments in infrastructure and energy, industry, and supporting institutions sectors through its subsidiaries. The company holds expertise in the areas of energy, industrial engineering, infrastructure, oil and gas, real estate developments, environmental engineering, transportation and logistics, defense and technology, chemical and petrochemical, ethanol and sugar production, and investments and holdings, among others. Odebrecht operates along with its subsidiaries in several countries across the Americas, Europe, Middle East and Asia. Odebrecht is headquartered in Salvador, Brazil.

Odebrecht is another loyal Oracle customer with a very large Oracle product footprint.

Our Oracle team met with Alexsandre Bisetto during lunch and sat down in order to talk about current account team successes and related support opportunities.

Thank you Alexsandre for spending time with us.

I thoroughly enjoy getting to meet our customers no matter where I travel. Most of all, l like hearing about how our customers are using Oracle products to run their businesses. It makes me proud to work for a global company helping other global companies like those mentioned, succeed.

Finally, I met with an amazing Oracle team of Support Account Managers and staff (below) at our Sao Paulo office and facilitated a successful workshop. I look forward to my next visit.

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Proactive Support is still a priority.  Understanding the Value of the Support Investment is always in demand. And, customer service is always support's mission.  The Proactive Support team delivered an excellent event, held at Oracle's Irving, TX office.  I was delighted to be a part of it. It was a pleasure working together with seasoned support specialists in order to help our customers.

Josh Byford providing a detailed overview of
Get Proactive! Proactive Support Portfolio - Doc ID: 432.1

The turnout included over 20 of our customers (DBA's, Developers, and End-Users) all of whom brought their laptops for a hands-on workshop.  The purpose of this event was to highlight the Proactive Support portfolio of resources and enable our customers with proactive alerts, notifications, research efficiencies and escalation handling best practices.

Dave Warhoe, Sr. Director of Proactive Support (left), Josh Byford (right), Proactive Support Specialist
and Chris Warticki, Global Customer Management (far right)

Thanks to all of our customers for attending.  It was a pleasure meeting all of you.

-Chris Warticki
Global Customer Management

Today, Oracle plans to deliver a new Java CPU release, Oracle Java SE 7 Update 21 (Java SE 7u21), which will deliver new security features and remediation. Most significant is a strong recommendation that all Java applets and Web Start Applications using the Java plug-in to run in browsers should be signed with a trusted certificate for the best user experience.

 

Application code signing provides numerous security benefits to users. Java supports code signing, and now Java SE 7u21 introduces changes to security levels on the security slider within the Java Control Panel. Specifically, all Java code executed within the client’s browser will prompt the user. The type of dialog messages the user sees depends upon the risk factors.

• Low-risk scenarios present a very minimal dialog and include a checkbox to not display similar dialogs by the same vendor in the future.
• Higher risk scenarios, such as running unsigned jars, will require more user interaction given the increased risk.

The Java Applet & Web Start - Code Signing is encouraged for all customers to adopt.

• Java Applet & Web Start - Code Signing (Oracle Technology Network FAQ)

• Java Content in the Browser — Application Publisher Security Messages (Java.com FAQ)

• What Should I Do When I See a Security Prompt from Java? (Java.com FAQ)

Did you know the Oracle Business Intelligence Certifications are uploaded and available on My Oracle Support (MOS) from the Certifications tab? You can also download the Oracle Business Intelligence Certification Matrix from OTN - Oracle Fusion Middleware Supported System Configurations: ·         OBIEE 11.1.1.7.0 Certification Matrix posted under:
System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 (11.1.1.7.0) ( xls) ·         OBIEE 11gR1 Certification Matrix posted under:            System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 (11.1.1.3.0-11.1.1.6.0) ( xls)

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – April 2013

EBS Diagnostics Overview & Troubleshooting

In this session 2 Support Engineers will give you an overview of the Diagnostics available in the E-Business Suite and they will give you some diagnostic and troubleshooting advises out of their experience dealing with SRs around the Diagnostics.

Agenda :

·         What are EBS Diagnostics ?

·         Useful EBS Technology Diagnostics (Top 5 ?)

·         Diagnostics Demonstration

·         How to verify EBS Diagnostics ?

·         Troubleshooting Diagnostics

·         RDA - How to automatically check OS prerequisites for EBS?

·         Q&A

We are driving 2 sessions at the same day now, to give our attendees globally the chance to join the session, which fits best for their timezone.

Date : Tuesday, 23rd April 2013

EMEA Session :

o   at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia

o   Details & Registration : Note 1536693.1

o   Direct link to register in WebEx

US Session :

o   at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern

o   Details & Registration : Note 1536704.1

o   Direct link to register in WebEx

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Who reads the read-me's anyway? Right?  Therefore, here's some very important and useful information.  Enhancements & Known Issues for My Oracle Support release 6.5

Chat Feature

My Oracle Support now provides a chat feature that enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.

Service Request Details by Email

You will receive an email notification when an update is made to an SR for which you are listed as a primary or alternate contact. By default, the notification contains a link to the SR sign in My Oracle Support page where you can view the SR details. You can choose to receive the details of the SR update in email (and not just the link to the SR log). When you choose to receive SR details within the notification email, this preferences applies to all of the Support Identifiers (SIs) in your profile. Currently, this feature is available for SRs created in English only. SRs created in other languages may not receive updates in email. Your Customer User Administrator (CUA) must enable an SI for this email feature to allow you to receive the SR details within the notification email.
DO NOT read the following document if you don't want to use this feature!
Oracle Support Document 1543136.1 (Service Request Email Update Notification Enhancement ) can be found at: https://support.oracle.com/epmos/faces/DocumentDisplay?id=1543136.1

Search for Sun Patches

When searching for Sun patches in the 6-2 format, you can use an asterisk (*), the percent sign ( %), or nothing after the - as wildcards in the form XXXXXX-* , XXXXXX-%, or XXXXXX-, for example: 112233-*, 112233-%., or 112233-.

Settings

If you are the administrator of an SI, you can:

• Change the name of the SI
• Add a user from one SI to another SI

Review the New Whitepaper that illustrates two main ways to implement security in Oracle E-Business Suite: “traditional” Oracle E-Business Suite responsibility-based security (usually referred to as “function security”) and Role-Based Access Control (RBAC). Details are listed in Function Security and Role-Based Access Control (RBAC) in Oracle E-Business Suite (Doc ID 1537100.1)

Click the picture below for more information:

We have videos on this YouTube channel that has a strategic and functional focus on EBS topics. Check out the New video discussing the E-Business Suite's latest Strategy and Roadmap presented by Cliff Godwin, Senior Vice President! You and your business users can subscribe to this channel to get updates on a variety of functionally-oriented EBS topics.

For a complete view of your Concurrent Processing take a look at the CP Analyzer!  Doc 1411723.1  has the script to download and a 9 min video.

The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices.

This is a non-invasive script which provides recommended actions to be performed on the instance it was run on.  For production instances, always apply any changes to a recent clone to ensure an expected outcome.

 

• Ø  E-Business Applications Concurrent Processing Analyzer Overview
• Ø  E-Business Applications Concurrent Request Analysis
• Ø  E-Business Applications Concurrent Manager Analysis
• Ø  Identifies Concurrent System Setup and configurations
• Ø  Identifies and recommends Concurrent Best Practices
• Ø  Easy to add Tool for regular Concurrent Maintenance
• Ø  Execute Analysis anytime to compare trending from past outputs

Feedback welcome!

Brought to you by the EBS ATG Proactive Support Team

What’s going on with Oracle Access Manager 11.1.2 and EBS?
Oracle Access Manager 11.1.2 is certified with EBS 11i!

 

 

This community has been set up, and it is moderated, by dedicated Oracle Support Engineers.
We hope you have a great experience here, easily finding what is needed to address your certification concerns.

Post your Middleware product certification question to this community, there is no need to create a Service Request.

We encourage you to post your certification questions in our Middleware Certification community. Building rich content in our community will benefit all who use it: finding answers faster, saving valuable time, and increasing productivity.

Thank-you for your participation - your contribution will be the key for growing this Community!

 &

What are the Plans for Certifying them with E-Business Suite?

 

Java Runtime Environment 7u15 (a.k.a. JRE 7u15-b03) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 for Windows-based desktop clients.

 

Last week, Budapest, Hungary played host to a remarkable customer event, to which I was invited to speak on a host of topics including Support Best Practices, Proactive Support, Platinum Services and more. The Hotel Novotel Budapest Centrum was a fabulous location and served the needs of over 80 customers and employees in attendance.

The event agenda included a welcome by Irek Hytros, Oracle Sr. Director of Customer Management. Afterwards, Country Support Leader and Customer Service Manager, Izabella Gruhala delivered an interview (pictured right) with one of Hungary's first Platinum Services Customers, Tamas Benyi from ORFK (Hungarian Police Department). Tamas provided the audience with the deliverables, benefits and successes of being a Platinum Services Customer.
Thank You Tamas!

Additionally, there were sessions from Laszlo Kiraly (right) from Oracle Consulting Services and Istvan Gere (left) from Oracle University. Both provided fantastic information from both lines of business and really communicated the benefits provided by Oracle.

Sessions were conducted by myself on the Value of Oracle Support, a walk-through of My Oracle Support Best Practices, Proactive Support, Platinum Services and the Exadata Support model. Thanks for all the wonderful questions and audience participation.  You helped to make this foreigner feel most welcome.

Overall it was a fantastic event attended by many, that without their participation would not have made it such a tremendous success.  I had a privilege of speaking to several of our customers one-on-one.  I met with Tamas Izsak from Oracle Partner AppWorks and representing the Hungarian Oracle Users Group, and also Laszlo Zoo, Oracle DBA/Developer from Invitel. 

Thank you all for your loyalty and business.  We appreciate our customers.

As a customer don't forget to periodically check the Oracle Events calendar by Industry, Location or Product.  Match your needs and interests to many of Oracle's FREE events that are available. 

For those of you on Twitter, Oracle Events is too.   Follow them.
Plus, Events is a separate subsection on the Oracle App for iPhone/Android.  Check it out also.  Check it occasionally to stay in the know.

In addition, don't forget about our many Advisor Webcasts.  These advisor webcasts are found on My Oracle Support and are conducted monthly by our global team of Support Engineers. 

All of this is part of your Premier Support Investment.

Don't let go to waste.  Stay connected. Remain informed. Keep educating yourself.

-Chris Warticki
Global Customer Management